FIX AUTO SERVICES

CLAIMS PROCESS

The Fix Auto Integrated Solution for Claims

Fix Auto Centralized Claims Center offers services that improve the claims management process for collision centers. Proactive, consistent communication between Fix Auto, its members and insurance companies reduces friction and smoothes the claims process.

The claims process is also made easier for insurance companies through the Get-Claim application, which allows insurers to send assignments and Fix Auto to schedule vehicle inspections with specific estimators in a daily Web-calendar.

Fix Auto members enjoy claim dispatch, workflow distribution and load leveling, appointment scheduling and claims process and payment distribution.

Other Centralized Claims Center services include inbound and outbound calls managed by the call center, 1-800-INFO-FIX line, full-time towing and car rental dispatch, along with warm customer transfer from the insurer to the collision center.

The Benefits of Integrated Solutions

The Benefits of Integrated Solutions Improved DRP Relations
The centralized services Fix Auto offers for managing claims reduce friction costs with insurers, thus improving the DRP relationship with insurers and potential work flow.

Increased capture ratio
Assistance in scheduling repair orders by Fix Auto enables shops to significantly increase the capture ratio of the jobs referred by insurers.

Additional service for insurers
Telephone warm transfer of the customer from the insurer directly to Fix Auto helps insurers increase the rate of successful referrals in their DRP network.

Additional service for consumers
The telephone warm transfer, towing dispatch, car rental dispatch, call center and 1-800-INFO-FIX line services offer consumers added value, thus improving customer retention for the insurer. www.repair-status.com