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Fix Auto, the body shop network View all shops
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FIX AUTO SERVICES

The Fix Services organization offers collision repairers and insurers the opportunity to outsource important customer service functions on either an after hours or full-time basis. The result, business that choose to enlist Fix as an extension of their customer service organization capture more work, in many instances realizing a greater than 20% increase in volume.

By standardizing the customer interaction, beginning with FNOL and concluding with a follow up customer survey, Fix is able to consistently provide a much more positive customer experince. The Fix Services organization provides 24 hour a day, seven days a week coverage delivering services such as FNOL warm transfer, Outbound Appointment Scheduling, Orphaned Estimate follow up, After Hours support for Rental and Tow services, File Audits, Customer Satisfaction Measurement and Payment Processing.

In addition to supporting the Fix Auto Network, the Fix Services Organization provides outsourced services to 3rd party organizations such as Dealer Groups, Car Manufacturers, Insurance Companies, Multi-shop Operators and other Network Profiders.

These services arae highly configurable and can be operated independently of one another or together. Additional services are available including HR, Payroll, Financial Reporting, A/P, and purchasing.

The Process

Fix supports each business relationship uniquely ensuring that each client receives the support they need delivering specific services. This includes developing detailed scripting for call center agents, establishing business rules, creating a common calendar and identifying preferred rental and tow providers in the company's profile.

All Fix activity, including call history, number of attempts, the result and any required follow up action, is visible and available on-line for all to see at anytime. In many instances Fix personnel will warm transfer the customer or issue immediate an email alert when a potential service issue exists.

The Requirements

To learn more about the services available simply call or email Fix Customer Service at (714) 279-2062 or customerservice@fixauto.com.

FIX AUTO FRANCHISES ARE AVAILABLE TO QUALIFIED PROSPECTIVE FRANCHISEES ONLY IN CERTAIN STATES. FUSA, INC. WILL NOT OFFER OR SELL A FRANCHISE UNLESS REGISTERED (OR EXEMPT) IN THE STATE WHERE THE PROSPECTIVE BUYER RESIDES OR WHERE THE FRANCHISE WILL BE LOCATED. THIS OFFER IS NOT BEING DIRECTED TO ANY RESIDENT OF THE FOLLOWING STATES, OR ANY STATE, PROVINCE, COUNTRY OR JURISDICTION WHERE FUSA, INC. IS NOT CURRENTLY REGISTERED TO OFFER OR SELL, UNLESS OTHERWISE QUALIFIED OR EXEMPT:

  1. Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Rhode Island, South Dakota, Virginia, Washington, Wisconsin;
  2. Florida, Kentucky, Nebraska, Texas, Utah.

THE INFORMATION ON THIS WEB SITE IS NOT AN OFFER TO SELL, OR A SOLICITATION OF AN OFFER TO BUY A FIX AUTO FRANCHISE. AN OFFER TO BUY A FIX AUTO FRANCHISE IS MADE BY OFFERING CIRCULAR ONLY.