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FIX AUTO TECHNOLOGY:
THE COMPETITIVE EDGE 

THE FIX AUTO RESEARCH CENTER IN CALIFORNIA HAS DEVELOPED THE COMPANY'S PROPRIETARY INFOR-MATION TECHNOLOGY. SOFTWARE INTEGRATION WHICH IS UNDERWAY THROUGHOUT THE U.S. AND CANADA WILL SOON BE ACCESSIBLE TO THE FIX AUTO NETWORK WORLDWIDE.

Fix Auto technology is designed and updated as a suite of user-friendly and highly configurable Web-based applications. Relevant data is automatically collected from every Fix Auto location using data pumps. All information is securely stored in the Fix Auto data center for monitoring, benchmarking and enhancing performance. The technology also provides Fix Auto members with real-time access and reporting, countless statistical capabilities, ongoing quantifiable key performance indicators, reduced friction costs and improved DRP relationships with insurers. Overall, the system addresses specific needs of collision repairers. Multi-shop operators can count on features that accelerate business growth by facilitating offsite management, multiple location monitoring and inter-shop benchmarking.

THE ANNUAL SOCCER CHAMPIONSHIP SPONSORED AND ORGANIZED BY FIX AUTO ONTARIO IS AS ORIGINAL AS IT IS INGENIOUS. EMPLOYEES FROM HEAD OFFICE AND COLLISION REPAIR CENTERS TEAM UP TO CHALLENGE CLAIMS ADJUSTERS AND INSURANCE COMPANY MANAGERS, STRENGHTENING BUSINESS RELATIONS.

The soccer tournament between insurers and collision repair employees is the first of its kind. The event attests to the Fix Auto network's unique know-how when it comes to building sound business relations with insurers. It demonstrates how cooperation between the two partners in the workplace is complemented by the team-building efforts they share on the soccer field. Sports enhance team spirit and contribute to forging durable and beneficial relationships between business associates. Professional differences and cultural barriers fade and make way for friendly challenge that benefits co-workers and the companies' commercial activities. After sustained growth in Toronto and throughout the province, the Fix Auto Ontario network has further distinguished itself by having created an exceptional way of bringing partners even closer together.

BUILDING THE BRAND IN THE WEST

FOLLOWING PROGRESSIVE DEVELOPMENT IN QUEBEC AND ONTARIO, FIX AUTO IS STRATEGICALLY POSITIONING ITSELF ON THE WEST COAST. VANCOUVER AND CALGARY ARE AMONG THE MAJOR METROPOLITAIN CITIES IN NORTH AMERICA WHERE THE FIX AUTO TRADEMARK IS NOW FIRMLY ESTABLISHED.

The marketing team is expanding Fix Auto's visibility with insurance company executives while also continuing to establish the groundwork with brokers and adjusters.

The national warranty formula represents a global solution for insurers, and Fix Auto's established reputation in eastern Canada facilitates the expansion of new agreements in the western provinces. British Columbia crowns an economic corridor that extends from Los Angeles and San Francisco, to Portland and Seattle. Fix Auto envisions developing partner-ships with American insurers, and in western Canada, the confidence with which independent collision repairers are taking on the Fix Auto trademark shows promising potential.

MANON DUPLANTIE IS AMONG THE SEVEN NORTH AMERICAN RECIPIENTS OF THE PRESTIGIOUS MOST INFLUENTIAL WOMEN IN THE COLLISION REPAIR INDUSTRY AWARDS. FIX AUTO CANADA'S VICE-PRESIDENT ACCEPTED THE AWARD FROM AKZO NOBEL AT A CEREMONY IN LAS VEGAS.

Manon’s contribution to Fix Auto’s success is unparalleled. Since her arrival, the number of vehicles repaired has increased by 320 % throughout the network. Co-owner of Fix Auto Cana-da, Manon leads business development with insurers in Canada and the UK. Fix Auto Canada’s 175 collision centers repair over 100,000 vehicles a year. Manon joined the Fix Auto team in 1998 as a customer service representative. She rose quickly through the ranks to sales administration.

Shortly after her appointment to vice-president in 2002, Manon and her partner Guy Bessette acquired Fix Auto franchise rights across Canada. Manon’s work represents the cornerstone of business relations between Fix Auto and insurance companies.

Her success stems in part from her dynamic outlook, her passion, her team spirit, and her outstanding flair for leadership. For Manon, guiding a team to success involves being attuned to employees, using energy and confidence to instil team spirit, and effectively conveying innovative ideas. Manon believes that continually upgrading sales and business management skills is essential. Manon Duplantie's accomplishments have been achieved thanks to her many innate talents. This well-deserved award is the result of her dedicated hard work. She personifies Fix Auto's business ethic and its future in every sense. In addition to her professional responsibilities, Manon is also a mom who regularly plays hockey – her favorite sport - with her two sons and two stepsons.

NOW INTEGRATING THE MOST
ADVANCED SOFTWARE TECHNOLOGY

FIX AUTO'S RESEARCH CENTER HAS PERFECTED A SERIES OF WEB-BASED APPLICATIONS THAT RE-SPOND TO THE NEEDS OF FIX AUTO CANADA. FIX AUTO'S CANADIAN COLLISION CENTERS HAVE RE-CENTLY COMPLETED THE INSTALLATION AND INTE-GRATION OF THE WEB-CMS SYSTEM THROUGHOUT THE NETWORK.

The move highlights Fix Auto's strengthened position at the cut-ting edge of the industry. Accessible via Internet, this application allows collision repairers to transfer all information related to individual purchase orders and cost estimates to Fix Auto's data center. The transfer of statistics is automatic and immediate, and the software is compatible with all standard industry applications.

The collection and analysis of data allows comparisons between collision repair centers and demonstrates to insurers the competitive and performance driven spirit of the Fix Auto network. Within hours following a vehicle delivery, the system sends all necessary data to call center personnel, who in turn measure customer satisfaction by phone. Certain exclusive information proves equally beneficial for insurers. Further software development aimed at network progress and expansion is ongoing in California.

BEYOND TECHNOLOGY
AND CARS: PEOPLE

FOUNDED IN QUEBEC IN 1992, FIX AUTO CELE-BRATES THE 100th ADDITION TO THE PROVINCE'S NETWORK OF COLLISION REPAIR CENTERS THIS YEAR. SINCE ITS INCEPTION, THE NETWORK HAS SHOWN SUSTAINED GROWTH AND THE COMPANY NOW ENJOYS INTERNATIONAL RECOGNITION. FIX AUTO OWES THIS SUCCESS TO ITS DEDICATED TEAM.

At heart of the Fix Auto family, Luc Fillion is a key employee. A highly skilled and motivated representative, he embodies the entire team’s commitment to supporting collision center employees. In acknowledgement of his unwavering dedication, Luc Fillion has been the sole recipient of Employee of the Year award since joining Fix Auto. As a further tribute to his accomplishments, the trophy series, which is awarded to outstanding employees in many categories, will now carry his name. The Fillions are awarded to employees who distinguish themselves in their work and through their personal excellence.

Fix Auto’s constant progress goes well beyond technical expertise in collision repair. Its success is due largely to the trust and value it grants each team member. Today, the company relies on the teamwork and friendly collaboration of employees. Fix Auto’s familial climate, irreproachable customer service, and harmonious work crews reinforce the trademark.

Clients benefit as much from Fix Auto's considerable expertise as they do from the commitment and creativity of its teams. The quality of customer service is effortlessly passed on to collision repair centers from Fix Auto's head office. In recognition of its superiority, the Quebec network has received the Consumers' Choice Award 2004.

The exemplary qualities and collaborative spirit of Fix Auto Quebec employees serve as a model to inspire other divisions in the network.