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15 YEARS OF TRAINING:
A FULL LAP AHEAD

Since 1992, Fix Auto has been developing personalized training workshops to continuously expand the learning and mentoring of the network personnel. On site at each collision center, the managers, estimators and technicians benefit from the support of a mobile, experienced training team and from their tailor-made support programs.

Fix Auto continually invests in the development of individual strengths and qualities of its personnel, constantly seeking a higher level of commitment from every team member.

For the past two decades, Fix Auto has integrated training programs into its work philosophy to ensure continuous improvement, and to define and differentiate itself in the industry. The technical capacity and technical knowledge of employees are measured on a daily basis.

The Fix Auto corporate management team also takes part in performance improvement. The management team, production line, and service teams are all equally committed to growth. Fix Auto’s business philosophy and values are perfectly aligned to meet the needs of customers, insurance companies and employees.

CONSOLIDATING CUSTOMER SERVICE WITH INSURANCE PARTNERS

FIX AUTO HAS REVOLUTIONIZED THE NATURE OF BUSINESS RELATIONS BETWEEN REPAIRERS AND INSURERS BY CREATING A CLIMATE OF TRUST. IN PARTNERSHIP WITH ITS INSURANCE CLIENTS, FIX AUTO HAS DEVELOPED EXCLUSIVE TRAINING SESSIONS FOR ADJUSTERS AND FOR PERSONNEL FROM BOTH THE CLAIMS AND ESTIMATING DEPARTMENTS.

Fix Auto’s expertise in the field of customer service is a clear benefit to insurance partners. It enables a standardization of the claims process to which the client is exposed. At Fix Auto, the customer will not feel the claims process friction so often experienced following an accident. Fix Auto strives to leave the customer with a positive recollection of their accident, which initially began as a stroke of bad luck.

AN UNPARALLELED CORPORATE CULTURE

THE IRON-WILL THAT DRIVES FIX AUTO COLLISION REPAIRERS TO WORK TOGETHER IS UNPRECEDENTED AT THE INTERNATIONAL LEVEL. TYPICALLY INDEPENDENT BY NATURE, HUNDREDS OF FIRST CLASS REPAIRERS TODAY ADHERE TO THE CORPORATE VALUES AND SUPERIOR QUALITY STANDARDS SET BY FIX AUTO. INTERNAL BONDING, COMMON VISION AND A UNIFYING SPIRIT RADIATE FROM FIX AUTO'S TENACIOUS CORPORATE CULTURE. AS A RESULT OF THESE RESOURCES AND THE COMMITMENT LEVERAGED UNDER THE FIX AUTO UMBRELLA, THE NETWORK'S PASSION FOR PERFECTION AND IMPROVEMENT OUTCLASSES THE COMPETITION.

The focused working environment anchored by a strong corporate culture allows for the creation of genuine commitment and loyalty from Fix Auto personnel. The motivation, the pride and the sense of belonging Fix Auto employees feel, all lead to an unprecedented synergy in the collision repair industry. It is a synergy that is beneficial to all: insurers, repairers, consumers and suppliers. The development of new skills and the acquisition of leading-edge knowledge become second nature at Fix Auto. The behavior of the organization has inspired a winning business culture: participation, motivation, team work, customer service, creativity, training and a true sense of responsibility.

COLLISION REPAIR:
ART OR SCIENCE?

THE REDUCTION AND ELIMINATION OF FRICTION COSTS WHICH RESULT FROM CONFLICTING BUSINESS RELATIONSHIPS BETWEEN REPAIRERS AND INSURERS, DEFINE THE ESSENCE OF FIX AUTO. BY CHANGING AND IMPROVING THE INTERACTION MECHANISMS BETWEEN THE TWO TRADING PARTNERS, FIX AUTO HAS REINVENTED THE WAY CLAIMS ARE HANDLED. FIX AUTO HAS FOCUSED AND STREAMLINED THE MESSAGE THEY DELIVER TO INSURERS AND CONSUMERS.

Straddling the fields of Art and Science, Fix Auto stands in the position of communicator, on both a human and technological level. Fix Auto enables the communication between repairers and insurers, and represents the missing link for the creation of a genuine climate of trust in the auto claims industry.

The Fix Auto team supports entrepreneurs by evaluating performance indicators, by comparing res¬ults achieved and by ensuring the company is successful.

The network continues to develop exclusive communication tools to continuously update insurance partners on progress and achievement, and as a consequence fosters successful business ties.

THE FIX AUTO REVOLUTION

FROM DAY ONE OF THE FIX AUTO REVOLUTION, A NEW SCHEDULE OF ETHICAL STANDARDS WAS LAID OUT FOR OUR PARTNERS TO READ. THE EDUCATION OF COLLISION REPAIRERS TO MAINTAIN AND CULTIVATE HEALTHY BUSINESS RELATIONS WITH INSURERS IS GAINING MOMENTUM. AN UNPARALLELED GOAL TO REALIZE FAIR PRICES IN DAMAGE EVALUATION IS MATERIALIZING. TRADITIONALLY, THE TWO GROUPS HAD EXPERIENCED ADVERSARIAL BUSINESS RELATIONS, PARTLY BECAUSE OF DIVERGING INTERESTS.

On the road to success Fix Auto management practices transformed the collision repairer into a genuine businessman, for whom performance becomes his number one priority. The development of sophisticated administrative mechanisms shared by an entire generation of collision repairers has evolved to become the most superior management standards in the industry. Well prepared to enter the next century, the Fix Auto network of entrepreneurs is tracking its own evolution in an era of communications and interactive and real-time computer technologies.

FIX AUTO: A STRATEGIC EDGE
FOR OUR INSURANCE PARTNERS

THE ROAD TRAVELED BY THE FIX AUTO COLLISION REPAIRERS FOR THE PAST 15 YEARS HAS LED TO MANY SUCCESSES. BENEFITING FROM TRAINING AND COATCHING APPLICABLE TO MANY FACETS OF THE REPAIRERS' DAILY LIVES, INCLUDING COURSES, TRAINING SESSIONS AND CONFERENCES, FIX AUTO REPAIRERS HAVE ACHIEVED AN INCOMPARABLE VICTORY OVER ANY COMPETITOR.

While some insurers look for ways to differentiate themselves from one another, Fix Auto remains committed to training, performance and information flow management. Fix Auto is keeping one clear lap ahead of its nearest competitor because of a business culture that focuses on coaching and training of repairers as well other network personnel.

Fix Auto shares this leadership role with its insurance partners, allowing them to stand apart from their competitors, specifically in the area of customer service and image. The customer retention at Fix Auto is outstanding.

FIX AUTO TRAINING SEMINARS